Returns & Exchanges

Due to the perishable nature of our products and strict alcohol shipping regulations, we offer returns or replacements exclusively for bottles that are corked or damaged upon arrival. All return requests must be initiated within 14 days of purchase with a valid receipt or order confirmation.

Return Process

• 1.
  Contact Our Sommelier Team

  Email our team with your order number and a brief description of the issue, including photos if the bottle or packaging arrived damaged.

• 2.
  Verification and Approval

  Wait for our staff to review your request; for corked wines, we may require the bottle to be returned with at least 75% of its contents remaining for sensory analysis.

• 3.
  Secure Packaging

  Once approved, carefully repack the item in its original shipping container or equivalent protective wine packaging to prevent further breakage during transit.

• 4.
  Refund or Replacement

  Choose between a full refund to your original payment method or a replacement bottle of the same vintage, processed within 5-7 business days of receipt.